Mission, Vision and ValuesOSJL Staff2024-03-27T10:56:17-05:00
To provide exceptional value to our customers
while championing positive change in our communities,
inspiring a more responsible model for business.
- Deliver An Exceptional Customer Experience
- Demonstrate An Unyielding Commitment to Our People
- Become The Model for Responsible Retail
- Deliver An Exceptional Customer Experience
People come to Ocean State Job Lot to experience something unique and to leave happy. We aim to be a consistent source of satisfaction to our customers by:
- Offering extraordinary value to our customers through a wide selection of brand name merchandise at unmatched prices
- Creating an environment of excitement and adventure – propelling our customers to explore new ways to shop and discover amazing deals
- Ensuring our customers feel welcome in our stores, and recognizing them for their partnership with a best-in-class loyalty program
- Demonstrate An Unyielding Commitment to Our People
Our associates have a choice in where they work. We believe that by building a people-first, high growth environment for our team members, Ocean State Job Lot will be the employer of choice. We will accomplish this by:
- Strengthening our culture of inclusivity and diversity, where people are treated with deep respect
- Offering exciting career journeys to our associates, to help them grow and reach their full potential
- Enabling our associates to achieve wellbeing both inside and outside of work
Philanthropy and community impact are at the core of who we are. We believe the greatest impact is achieved when we partner with the communities we serve to address their most pressing needs. We do this by:
- Empowering our associates to be stewards of their communities by investing our time, talent and resources at the local level
- Partnering with our customers to strengthen our local impact, through targeted donations or active collaboration on community-oriented projects
- Engaging our customers and business partners, to support our steadfast commitment to global humanitarian aid
- Become The Model for Responsible Retail
As we continue to grow, we will bring more people into the Ocean State Job Lot family. Throughout this journey, we will strengthen our commitment to Responsible Retail, where community, philanthropy, and sustainability are at the core of our DNA. We will accomplish these goals by:
- Boldly sharing our story to ensure our customers know what Ocean State Job Lot stands for
- Evolving our brand to resonate with a younger and more diverse customer
- Living our values every day, and in doing so, improving the lives of our associates, customers, communities, and the planet overall
- We believe in growth
- We nurture wellbeing
- We are committed to Our Communities
- We act with integrity
- We cultivate great ideas
- Aspirational Value
- We believe in growth
We are committed to the personal and professional growth of our people and our company culture. We perceive challenges as opportunities for learning and development. We provide continuous opportunities for associates to grow their skills and evolve into the next generation of leaders, to drive the business forward.
- We nurture wellbeing
We put people first. We encourage associates to achieve wellbeing across physical, emotional, and social dimensions. We help associates become the best versions of themselves both inside and outside of work.
- We are committed to Our Communities
We aim to be a cornerstone of our communities – a position earned through consistent, thoughtful dedication to the places we live and work. We strengthen our communities through our commitment to everyday value, our investments in associates, our relationships with customers and our passion for charitable giving. And we are better together, in environments that are diverse, equitable and inclusive.
- We act with integrity
We strive to do the right thing, even when it’s hard. We display an unyielding commitment to high ethical standards.
- We cultivate great ideas
We welcome new ways of thinking and working, recognizing that great ideas can arise from any corner of the business. Our entrepreneurial spirit is on display every day as we embrace risk and explore new ideas in pursuit of great rewards.
- Aspirational Value
WE ARE BUILDING A GREENER FUTURE
We’re on a journey to Net Zero waste, energy and carbon emissions. From our supply chain, to our stores and corporate campus, and through our involvement in the community – we all play a role in a successful transition to a more sustainable future.
We are taking actions that will lead to this important value becoming one of our core values, which is why we’re calling it an aspirational value.
