Cox Outage in Surprise, Arizona (2024)

The latest reports from users having issues in Surprise come from postal codes 85388.

Cox Communications is an American company offering digital cable television, telecommunications and Home Automation services in the United States. Cox residential services include cable TV, DVR, On Demand, phone and high speed internet. It also provides voice, data and video services to businesses.

Problems in the last 24 hours in Surprise, Arizona

The chart below shows the number of Cox reports we have received in the last 24 hours from users in Surprise and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Cox. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Cox users through our website.

1. 

   Internet (71%)

2. 

   Wi-fi (10%)

3. 

   Total Blackout (7%)

4. 

   TV (7%)

5. 

   E-mail (4%)

6. 

   Phone (1%)

Live Outage Map Near Surprise, Maricopa County, Arizona

The most recent Cox outage reports came from the following cities:Surprise, Peoria, Glendale, Sun City West, Waddell and Sun City.

City	Problem Type	Report Time
Surprise	TV	4 hours ago
Peoria	Internet	8 hours ago
Peoria	Internet	yesterday
Glendale	Internet	2 days ago
Peoria	Internet	2 days ago
Glendale	Internet	2 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Cox Issues Reports Near Surprise, Arizona

Latest outage, problems and issue reports in Surprise and nearby locations:

• Josh Fisher (@joshfisherAZ) reported 2 minutes agofromSurprise, Arizona

  Another day and @CoxComm outage in my house. How many times are you going to reset my equipment before this stops happening?

• Richard Witt (@richardlwitt) reported 3 minutes agofromSurprise, Arizona

  Awesome. All you want is internet service. @CenturyLink sends a dead modem, that CSR's can't remedy and @CoxComm wants $150 for two clicks of a mouse button. Learning today, I sure miss dial up. What total BS #freeinternetnow lol

• Carlos Santoscoy⚡️ (@ItsMeCArl0s) reported 10 minutes agofromSurprise, Arizona

  Honestly @CoxComm has the worst customer service and really knows how to piss people off! How is it normal to pay literally $100 dollars for Internet that doesn’t even work 🙃🤬😤

• Danielle (@danniegurl) reported 12 minutes agofromEl Mirage, Arizona

  @OfficiallyAlly @CoxHelp They should prorate your bill for the bullsh*t you’re dealing with. And if you’re paying that stupid $69 tech fee that should be waived. And you should get pro rated for the time they wasted while they came and couldn’t fix the issue! I have cox as well for over 10 years.

• Blake Sevin (@blake_sevin) reported 12 minutes agofromPalmaritas, Arizona

  @CoxHelp is there an intent issue in my area?

• Kirk Douglas (@UAKirkORD) reported 16 minutes agofromSurprise, Arizona

  @CoxHelp when will@service be restored in Surprise I have to get to work and I work at home

• Angela 💋 (she/her) (@Anya1976) reported 24 minutes agofromSun City, Arizona

  Dude Cox cable doesn't have anyone with a 24/7 customer service? @CoxComm

• Angela 💋 (she/her) (@Anya1976) reported 27 minutes agofromSun City, Arizona

  @CoxHelp I ended up getting live chat help thank you

• Blake Sevin (@blake_sevin) reported 31 minutes agofromPalmaritas, Arizona

  More subpar service from @CoxHelp Time to move on from them.

• Angela 💋 (she/her) (@Anya1976) reported 37 minutes agofromSun City, Arizona

  Is anyone else having an issue with Cox tonight? Is there an outage around Phoenix? @CoxComm @CoxHelp

• Alex Davtian (@Alex_aka_AD) reported 41 minutes agofromSurprise, Arizona

  Just when you thought there’d never be anything worse than the customer service experiences you’ve had with @CoxComm you reach out to @BetMGMSupport and they make Cox look like service gods.

• Brian Piña (@BrianPina) reported 43 minutes agofromSurprise, Arizona

  @CoxComm new customer, not happy. This constant buffering is the worst!

• Danielle (@danniegurl) reported 44 minutes agofromEl Mirage, Arizona

  @CoxHelp I just called. I got it extended to the 13th but I mean I’m paying over $110 for just internet. We need the internet with school and WFH. It’s unfortunate that Cox is now doing shut offs in a pandemic. 😑 I didn’t need the help back in July.

• Timothy (@TUTAZCA) reported 45 minutes agofromPalmaritas, Arizona

  @CoxHelp @CoxComm Could someone help me get a date as to when the issue at the box on the street will be resolved? Yesterday I was told same day on the phone and today I was told they were not sure.

• Jody Radzik (@metaphor1k) reported 46 minutes agofromSun City West, Arizona

  Hey @CoxHelp, why is my internet and phone down in Sun City West?

• Danielle (@danniegurl) reported 47 minutes agofromEl Mirage, Arizona

  @CoxHelp “Exploring additional ways to help”#suggestion remove data caps. Especially with people having to work from home. I’m concerned my SO will end up working from home eventually and we need data for that.

• Leanne Michelle (@leannemichelle) reported 50 minutes agofromPhoenix West Mobile Home Park, Arizona

  @jthedj @CoxHelp That’s what I’m seeing too. It didn’t seem like the fire would have caused an issue near Glendale Ave but I’m assuming there is a strain on the system causing the lags.

• Leanne Michelle (@leannemichelle) reported 50 minutes agofromPhoenix West Mobile Home Park, Arizona

  @jthedj @CoxHelp Is your service completely down? Ours just seems to be lagging a TON to where I had to clock out from work early.

• Joe (@Nidocamen) reported 51 minutes agofromPalmaritas, Arizona

  Hi @CoxComm - you should really utilize “local” support who easily understand your customers’ issues. Having to spend 20 minutes kindly asking over & over again if there is an outage in my area when my Internet is down is not a good exp.

• Blake Sevin (@blake_sevin) reported 58 minutes agofromPalmaritas, Arizona

  @CoxHelp wanna fix my internet?

Cox Issues Reports

Latest outage, problems and issue reports in social media:

• XxShadoPandaxX (@XxShadoPandaxX) reported 4 minutes ago

  @CoxComm it would be great if yall could fix the cable being ripped out of my house and now laying in my driveway instead of saying screw it and that it can be fixed monday.

• Ken C (@Goodeye) reported 5 minutes ago

  @CoxHelp so I just received a mailer via snail mail about upgrades in my area that will affect me (even though I’m on fiber). I’ve had issues where randomly we lose a connection (I’ve ruled out the router after using Google Wifi and Eero). Is this related?

• Brandon (@RealBCat) reported 6 minutes ago

  @CoxHelp Upload speed has been horrendous due to packet loss for over 2 weeks. Can't even use nest cameras 😒 FIX PLEASE

• MAGA_AZ (@AZSun4Trump) reported 8 minutes ago

  @CoxHelp @CoxComm Yep it happens constantly on Fri nites, take it from a 32 yr Cox member. They don't care about customers. .@CoxComm needs to change, but they never do.

• David Harris (@DeejayWoodstock) reported 10 minutes ago

  So @CoxComm wants to charge me for a repair to the internet service they installed yesterday. Add quality internet service to things I miss about Texas already...

• Yujiro Hanma (@BIGBADSOSA) reported 10 minutes ago

  @CoxComm damn… I pay all this money for y’all to be ******* up like this?! Run me my credit!! Y’all ******* up too much this month!

• Jaime DeAnza (@rejectedpanda) reported 11 minutes ago

  Why ******** do I have to pay @CoxHelp to fix an issue that arose the day they did service upgrade to the crap outside. Fix your crap dude.

• XxShadoPandaxX (@XxShadoPandaxX) reported 11 minutes ago

  @GetSpectrum can yall open up some service here in Kansas? I never had the issues like i do with @CoxComm when i had service with yall

• Tiny Wife Biter (@RakkoJiima) reported 15 minutes ago

  @CoxHelp i just got off the phone with customer service and my speed only went up by 100mb/sthere is no reason why my internet speed should be throttled by your company EVERY SINGLE NIGHT to 10/20% of what i pay for.i have no faith in you or support to help me anymore

• Ken C (@Goodeye) reported 15 minutes ago

  @CoxHelp No I’ve been having random incidents where my connection craps out. Im on a gigablast fiber connection. At first I thought it was my Google wifi routers then I replaced them with eero and it continued. Im wondering if this planned outage/upgrade may be related to fix those issues