Why is my Verizon Wireless service not working?
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Verizon Wireless is a telecommunications company which offers mobile telephony products and wireless services. It is a wholly owned subsidiary of Verizon Communications. It is the second largest wireless telecommunications provider in the United States.
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What isn't working?
Please let us know what issue you are experiencing with Verizon Wireless:
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In the last three months, how would you rate Verizon Wireless?
2.43 out of 5 59,382 ratings
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Problems in the last 24 hours
The graph below depicts the number of Verizon Wireless reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Verizon Wireless. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Verizon Wireless compensate me for the outage?
The recent Verizon Wireless outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Verizon Wireless if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Verizon Wireless has occasionally given some customers credits and other forms of payment.
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Most Reported Problems
The following are the most recent problems reported by Verizon Wireless users through our website.
Phone (57%)
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Internet (23%)
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Total Blackout (9%)
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Wi-fi (5%)
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E-mail (3%)
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TV (2%)
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Live Outage Map
The most recent Verizon Wireless outage reports came from the following cities:Martins Ferry, Brooklyn, Dallas, Frankfort, Frankenmuth, Two Rivers, Bartlesville, McAllen, Crockett, New York City, Phoenix, Philadelphia, Flint, Cuyahoga Falls and Warren.
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| City | Problem Type | Report Time |
|---|---|---|
 Phoenix | Phone | |
| Martins Ferry | Phone | |
| Brooklyn | Internet | |
| Dallas | Phone | |
| Frankfort | Phone | |
| Frankenmuth | Total Blackout |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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Verizon Wireless Issues Reports
Latest outage, problems and issue reports in social media:
- BOMBER (@MBOMBER74) reported
@AppleSupport @Verizon you should compensate your customers with the new iPhone 12. I am on my second one in 2 weeks. Clearly this doesn’t work with 5G. Calls drop non stop. Store offered me a 4G sim. What is the problem and when are you fixing and how are you compensating? Thx
- Krissy (@krissyinpublic) reported
Now as account owner, I can’t even access My Verizon app because I have to re-register with a brand new user id when it’s not my error! WTF @Verizon !
- Leighton Bartolazzi (@Cubsionista) reported
@VerizonSupport Maybe fix your phones I have a brand new iPhone 12 that doesn’t work off of Wi-Fi and instead of trying to fix the issue you keep telling me to update the iOS to a version I already have
- Lori1223 (@lori1223s) reported
@VZWSupport For Verizon to fix the issue on my account that comes with the free Disney bundle but Verizon can’t figure out how to get it to work - after 2 weeks and 40 hours of phone calls and chats!!
- David RN (@DavidHikerRN) reported
@Verizon So what’s the deal with the overly robotic customer service? I mean, we’re in a pandemic and lots of people have lost their jobs. Shouldn’t you guys hire more people for your obviously overwhelmed customer support staff?
- Seijun Hara 清純原 (@seijunhara) reported
@VZWSupport Internet service. When is this going to be fixed?
- Krissy (@krissyinpublic) reported
@Verizon has one of the worst representatives. I’m trying to fix a simple problem that has turned into something super complicated cos the rep unregistered my number as account owner instead of the line I wanted fixed under my family plan!
- L😯LC😯X (@smileyniv) reported
Hey @AOC do you know that a bunch of your constituents in Queens have had an internet blackout since Thursday evening with little to no help from Verizon in resolving this issue? No compensation for $$ spent on data, lost income, etc. Pretty appalling.
- Michael Greene (@mgreene277) reported
@VZWSupport I cannot seem to get problem resolved after dealing with numerous verizon reps. How do I escalate a problem in Verizon?
- Michael Greene (@mgreene277) reported
@VerizonSupport I need help resolving a problem with the Disney Bundle. Called customer support at Verizon and Disney numerous times and no one helps
- Captain Time Decay (@longgonejohn81) reported
@long669 @DebbyD62691 @Verizon What they do when u call is everyone says it’s not their department and kick you over to someone else. Two out of three barely speak English till after an hour and a half you either get cut off of get fed up and hang up without getting anything resolved Worse than the DMV in Iraq
- Max Kalehoff (@maxkalehoff) reported
@verizon your @verizonsupport on Twitter is not efficient. I've been troubleshooting a half day now. Couldn't get through to your call center. Could really use some help. The only time you respond quickly is when I call to cancel service. Why?
- George Ζουvelos (@ZouvelosGeorge) reported
@VerizonSupport @verizonfios It’s like we live in a Third World country, as Two days and two hours and 15 minutes later service still down in #Astoria #NewYork #Verizon FiOS Internet service. @verizonfios
- BeyondTheLights (@BeyondLightsPod) reported
@AudreyKMadison @Verizon @VerizonSupport I got my internet/tv back around 2pm, but I still can't get phone service in my apartment...walking around Astoria watching people try to find service is pretty humorous...at least I'm not alone (though still frustrated!)
- Andrew Silverman (@AndrewSilverm15) reported
@VerizonSupport Incase anyone is following. They were not helpful and did not fix the issue.
- Sarah Page (@sarasue0917) reported
Really sucks that @Verizon isn't offering deals for newer phones for existing customers. What's the incentive to stay with them? Finding it hard to find a reason to stay!
- TheSommerLove 😈 (@SommerLoveXXX) reported
@officialcclionx Verizon was giving me issues earlier !
- Mendy White (@mmwhitelaw) reported
@bestbuy, selling a phone unlocked and the phone isn't unlocked. This sucks. Ugh @verizon.
- Jack (@JackOnstead) reported
Verizon sucks
- Drockrobot (@drockbot) reported
@Dan_Laferriere @srlaferriere @VerizonSupport We all work from home and all service shut down for days and no timetable!
- Coach Dewey Hopkins (@DeweyCoach) reported
@ABC7NY did you know all of Astoria hasn’t had WiFi or cable since storm which is leading to a lot of restaurants not being able to accept orders because of @verizonfios @VerizonSupport I’m upset I don’t have service but I really feel for all the small businesses struggling
- Justin Nickelson (@justinnickelson) reported
@DebbyD62691 @Verizon Especially when the phone service has actually gotten sh*ttier over those 20 years
- dorkface5 (@dorkface5) reported
@babco*ck_ian @VZWSupport Why yes it does but it’s either that or zero cell service even at home
- ethereal bisexual wearing mostly pink (@gabalexa) reported
They got 1200+ advertisers, including Ben & Jerry's, Chobani, and Pfizer, to stop paying for ads (or to scale down) for an entire month. On June 26th, shortly after Verizon announced their participation, the share price of Facebook dropped by 8.3%.
- L😯LC😯X (@smileyniv) reported
Hey @VerizonSupport what happened to your 730 pm deadline for returning service to my neighborhood
- justin smith (@justinzmith) reported
Wish it was possible to connect my wifi to a stationary bike to make my internet faster. Verizon sucks.
- Steve Font (@steveLfont) reported
@jennacallari Here in Rochester we ha have to watch the Bills on yahoo or verizon app, terrible cant even watch the game and only 50 miles away
- Mikayla Evans (@mikaylaevans28) reported
@Verizon really losing my patience.... new phone won’t activate and now my old phone doesn’t work ..... 😡 and the people in the store told me to call customer service ... and I asked them what phone should I use to call cause neither of mine work.
- e (@crashbangb00m) reported
@VZWSupport @verizon 48hrs+ later & still #verizonoutage. barely cell service. Est. time it will be fixed keeps getting pushed back. Now it's 4:30p tomorrow? just cancelled our monthly auto payments. What's the address where we send you the bill for how much this has cost us?
- K (@allstrzg) reported
@VerizonSupport In the FiOS app I'm getting a different estimated restore time than when I go into Support Chat. Which one is accurate?
