The map below depicts the most recent cities in the United States where Verizon Wireless users have reported problems and outages. If you are experiencing problems with Verizon Wireless, please submit a report below.
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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Verizon Wireless users affected:
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Verizon Wireless is a telecommunications company which offers mobile telephony products and wireless services. It is a wholly owned subsidiary of Verizon Communications. It is the second largest wireless telecommunications provider in the United States.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Chicago, IL | 208 |
| Los Angeles, CA | 143 |
| Washington, D.C., DC | 130 |
| New York City, NY | 118 |
| Brooklyn, NY | 114 |
| Philadelphia, PA | 97 |
| Indianapolis, IN | 96 |
| Atlanta, GA | 88 |
| Minneapolis, MN | 83 |
| Dallas, TX | 79 |
| Phoenix, AZ | 79 |
| Birmingham, AL | 59 |
| Seattle, WA | 59 |
| Pittsburgh, PA | 58 |
| Charlotte, NC | 57 |
| Omaha, NE | 47 |
| Miami, FL | 47 |
| Kansas City, MO | 46 |
| Houston, TX | 40 |
| Sacramento, CA | 39 |
| Richmond, VA | 33 |
| Las Vegas, NV | 33 |
| San Diego, CA | 33 |
| Queens, NY | 32 |
| San Jose, CA | 31 |
| Detroit, MI | 29 |
| Ashburn, VA | 29 |
| Baltimore, MD | 28 |
| Buffalo, NY | 26 |
| San Francisco, CA | 26 |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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Verizon Wireless Issues Reports
Latest outage, problems and issue reports in social media:
BOMBER (@MBOMBER74) reported @AppleSupport @Verizon you should compensate your customers with the new iPhone 12. I am on my second one in 2 weeks. Clearly this doesn’t work with 5G. Calls drop non stop. Store offered me a 4G sim. What is the problem and when are you fixing and how are you compensating? Thx
- Krissy (@krissyinpublic) reported
Now as account owner, I can’t even access My Verizon app because I have to re-register with a brand new user id when it’s not my error! WTF @Verizon !
- Leighton Bartolazzi (@Cubsionista) reported
@VerizonSupport Maybe fix your phones I have a brand new iPhone 12 that doesn’t work off of Wi-Fi and instead of trying to fix the issue you keep telling me to update the iOS to a version I already have
- Lori1223 (@lori1223s) reported
@VZWSupport For Verizon to fix the issue on my account that comes with the free Disney bundle but Verizon can’t figure out how to get it to work - after 2 weeks and 40 hours of phone calls and chats!!
- David RN (@DavidHikerRN) reported
@Verizon So what’s the deal with the overly robotic customer service? I mean, we’re in a pandemic and lots of people have lost their jobs. Shouldn’t you guys hire more people for your obviously overwhelmed customer support staff?
- Seijun Hara 清純原 (@seijunhara) reported
@VZWSupport Internet service. When is this going to be fixed?
- Krissy (@krissyinpublic) reported
@Verizon has one of the worst representatives. I’m trying to fix a simple problem that has turned into something super complicated cos the rep unregistered my number as account owner instead of the line I wanted fixed under my family plan!
- L😯LC😯X (@smileyniv) reported
Hey @AOC do you know that a bunch of your constituents in Queens have had an internet blackout since Thursday evening with little to no help from Verizon in resolving this issue? No compensation for $$ spent on data, lost income, etc. Pretty appalling.
- Michael Greene (@mgreene277) reported
@VZWSupport I cannot seem to get problem resolved after dealing with numerous verizon reps. How do I escalate a problem in Verizon?
- Michael Greene (@mgreene277) reported
@VerizonSupport I need help resolving a problem with the Disney Bundle. Called customer support at Verizon and Disney numerous times and no one helps
- Captain Time Decay (@longgonejohn81) reported
@long669 @DebbyD62691 @Verizon What they do when u call is everyone says it’s not their department and kick you over to someone else. Two out of three barely speak English till after an hour and a half you either get cut off of get fed up and hang up without getting anything resolved Worse than the DMV in Iraq
- Max Kalehoff (@maxkalehoff) reported
@verizon your @verizonsupport on Twitter is not efficient. I've been troubleshooting a half day now. Couldn't get through to your call center. Could really use some help. The only time you respond quickly is when I call to cancel service. Why?
- George Ζουvelos (@ZouvelosGeorge) reported
@VerizonSupport @verizonfios It’s like we live in a Third World country, as Two days and two hours and 15 minutes later service still down in #Astoria #NewYork #Verizon FiOS Internet service. @verizonfios
- BeyondTheLights (@BeyondLightsPod) reported
@AudreyKMadison @Verizon @VerizonSupport I got my internet/tv back around 2pm, but I still can't get phone service in my apartment...walking around Astoria watching people try to find service is pretty humorous...at least I'm not alone (though still frustrated!)
- Andrew Silverman (@AndrewSilverm15) reported
@VerizonSupport Incase anyone is following. They were not helpful and did not fix the issue.
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